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Frequently Asked Questions

Customer support is available through the QuickBooks website via live chat, phone support, and the QuickBooks Community forums. You can also access help articles and tutorials within the software.
We're glad you asked! Once you choose your solution you will begin a short startup interview which will customize QuickBooks Online for your business. With QuickBooks Online Plus or Online Essentials you can import your data from another version of QuickBooks (most current versions will convert and upload) or start from scratch. Either way, you are ready to go in no time at all.
Setting up QuickBooks Assisted Payroll involves purchasing QuickBooks Enterprise Diamond and then having us set up an onboarding appoint where a payroll expert will work with you to set your payroll up correctly.  To find out more details on QuickBooks Enterprise Diamond, click here or call us at 866-949-7267.
When you open the POS for the first time, it is best for you to use the "setup interview" window which allows you to set up all your basic POS options in one place so you can start selling. In the setup interview window, you will be able to set up the receipt preferences, sales tax, payment processing, gift card functionality, and additional hardware such as printers, scanners and credit card readers.
To get started with QuickBooks Time, you can order online by clicking here or you can speak with an expert by calling 866-949-7267.
ACH payments can be accepted with our integration, functioning well as a standalone payment option or as an alternative to credit cards, especially if adding a surcharge. For more information on processing ACH and eCheck transactions in Acumatica, call us at 866-949-7267 or click the “Get A Demo” button below.
Milage tracking is only available in the QuickBooks Time Elite version of the software.  To do this, just give us a call at 866-949-7267 and one of our QuickBooks Time experts can assist.
Payment disputes and chargebacks can be managed by tracking the disputed transactions through our payment system and updating the records in the Accounts Receivable module. For more information on handling chargebacks in Acumatica, call us at 866-949-7267 or click the “Get A Demo” button below.
Process refunds and handle chargebacks by configuring the refund and credit options in the payment gateway settings. NetSuite allows for tracking and managing these transactions efficiently.
Process refunds by navigating to the Customers menu, selecting "Create Credit Memos/Refunds," and entering the necessary details. For chargebacks, work with your payment processor and record the transaction in QuickBooks.