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Frequently Asked Questions

Just go to the help menu and select "check for software updates". If you are on an older release, allow Point of Sale to update. If an error occurs during update, go to the product updates page and follow instructions to run a manual update. Be sure you have QuickBooks Point of Sale for Desktop selected as your product.
Upgrading unlocks additional features like advanced inventory and pricing management available in the Platinum and Diamond editions.  To upgrade, contact us at 866-949-7267 and we can help you with setting up the additional features like inventory, pricing, or payroll as well as making the transition.
Upgrading to Enterprise Diamond unlocks additional features like Assisted Payroll and QuickBooks Elite Time Tracking.  To upgrade, contact us at 866-949-7267 and we can help you with setting up the additional features like inventory, pricing as well as making the transition.
Upgrading is simple; just contact one of our QuickBooks experts at 866-949-7267 and we can discount the upgrade and walk you through how to do it. Upgrading unlocks additional features such as Enhanced Payroll (Enterprise Gold) and Advanced Inventory and Advanced Pricing management (Enterprise Platinum) and Assisted Payroll and QuickBooks Elite Time tracking (Enterprise Diamond).
Enable barcode scanning in the Advanced Inventory settings, and then use a compatible scanner to manage and track inventory items.
There are basic tutorials provided in the QuickBooks website with 6 separate courses that cover topics such as accepting payments, taxes, paying employees, managing expenses, tracking sales and invoices and customers. All the courses are provided with videos so it makes getting up and running with QuickBooks quick and simple.
You have options for managing price rounding when setting up Advanced Pricing: choose not to round prices at all, apply consistent rounding across all rules, or assign specific rounding methods to individual rules.
Authorize.net is a payment gateway service provider allowing merchants to accept credit card and electronic payments through their website. To be able to accept payments online, there are a series of complicated process that merchants need to go through. The process can even be more complex if they want to accept different type of payment methods as this means they need to connect the website to each method one by one. In this case, a payment gateway like Authorize.net, helps make it easier to connect your website to the payment processing networks all in one. As described by Authorize.net, their system simplifies this complex process of into a 2 to 3 seconds

The 7 steps involved in processing a transaction with Authorize.Net.

  • Step 1: The customer submits his credit card for payment.
  • Step 2: Authorize.Net manages the complex routing of the data on behalf of the merchant through the following steps/entities.
  • Step 3: Authorize.Net passes the secure transaction information via a secure connection to the Processor. The Merchant Bank’s Processor submits the transaction to the credit card network (like Visa or MasterCard). The credit card network routes the transaction to the bank that issued the credit card to the customer.
  • Step 4: The issuing bank approves or declines the transaction based on the customer’s available funds and passes the transaction results back to the credit card network. The credit card network relays the transaction results to the merchant bank’s processor. The processor relays the transaction results to Authorize.Net.
  • Step 5: Authorize.Net stores the transaction results and sends them to the website for the customer and merchant to see.
  • Step 6: The merchant delivers goods or services to the buyer.
  • Step 7: The issuing bank sends the appropriate funds for the transaction to the credit card network, which passes the funds to the merchant's bank. The bank then deposits the funds into the merchant's bank account. This is called "settlement", and typically the transaction funds are deposited into the merchant's primary bank account within two to four business days.
Lightspeed POS provides robust inventory management features, including real-time tracking, automated reordering, and detailed reporting to help businesses keep track of their stock levels and sales performance.
Lightspeed POS integrates with various payment processors, allowing businesses to accept multiple forms of payment, including credit/debit cards, mobile payments, and gift cards. It also offers Lightspeed Payments, an in-house payment processing solution.