QuickBooks Online

How to Enter Partial Payments in QuickBooks Online

Supervisor teaching members how to enter partial payments in QuickBooks

Partial payments occur when customers make payments that only cover a portion of the total amount due on an invoice. This can happen for various reasons – perhaps the customer is fulfilling the payment in installments, or they’ve provided a down payment for a larger project. Whatever the case, accurately recording these partial payments is crucial to maintaining an accurate financial record.

In this article, we’ll cover how to enter partial payments in QuickBooks Online. We’ll also share some tips and challenges that you may encounter when recording partial payments in QuickBooks.

How to Enter Partial Payments in QuickBooks

Step 1: Open the Customer Center

Launch QuickBooks and navigate to the Customer Center by clicking on Customers under Customers & leads in the left navigation menu. 

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Step 2: Locate the Customer

Find the customer who made the partial payment in the list. Click on the Receive payment button at the far right side of the customer name.

Click on Receive payment next to the customer’s name

Step 3: Enter Payment Amount

In the “Receive Payments” window, you’ll see the outstanding balance for the invoice. Enter the partial payment amount in the “Amount Received” field.

Step 4: Specify Payment Date

Indicate the date on which the partial payment was received in the “Payment date” field.

Step 5: Indicate the Payment Method

Choose the payment method used by the customer – cash, check, credit card, etc. If applicable, enter additional details like check numbers or reference numbers.

Step 6: Apply Payment

In the “Outstanding Transactions” section, you’ll see the invoice for which you’re recording the payment. QuickBooks might automatically apply the payment to the oldest invoice, but you can change this if needed. To do so, click on the checkmark next to the invoice to toggle it on or off.

Receive Payment screen in QuickBooks highlighting the outstanding transactions setion

Step 7: Save

After ensuring that all the information is accurate, click the “Save & Close” dropdown under the Save and new button to save the partial payment entry.

Step 8: Review

Double-check your entries in the invoice and payment screens to make sure everything is recorded correctly.

Benefits of Tracking Partial Payments

Properly tracking partial payments in QuickBooks brings several advantages to businesses:

Accurate Financial Statements

By entering partial payments, your financial statements will accurately reflect the state of your accounts receivable. This ensures that you have a clear understanding of the outstanding balances and can make informed financial decisions.

Improved Customer Relationships

Recording partial payments allows for transparency in customer transactions. Providing customers with accurate records of their payments demonstrates professionalism and fosters trust.

Efficient Reconciliation

Clear documentation of partial payments simplifies the reconciliation process. You can easily match payments to invoices, reducing errors and saving time during the reconciliation process.

Projection and Planning

Accurate tracking of partial payments provides insights into future cash flows. Businesses can project how much revenue they can expect from outstanding invoices and plan accordingly.

Potential Challenges and Tips

While QuickBooks streamlines the process of entering partial payments, there are a few challenges you might encounter:

Multiple Invoices

If a customer is making partial payments for multiple invoices, ensure that you apply the payments correctly to each invoice. QuickBooks allows you to allocate payments to specific invoices manually.


Sometimes, customers might accidentally overpay while making a partial payment. In such cases, QuickBooks lets you handle the overpayment by either applying it as a credit to their account or issuing a refund.


Regularly reconcile your accounts to ensure that all payments and invoices are accurately recorded. QuickBooks’ reconciliation feature helps identify discrepancies between your records and bank statements.

Wrap Up

Entering partial payments from customers in QuickBooks is a crucial task to maintain accurate financial records. By following the step-by-step guide outlined in this article, businesses can ensure that their accounting remains precise and transparent. 

Have Questions? Need Help?

If you have any questions about the features of QuickBooks Online, you can give us a call at 866-949-7267 and one of our experts can walk you through the details. 

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