Elite Intuit QuickBooks Solution Provider

QuickBooks Enterprise Error 1920

Error codes or notifications happen when the QuickBooks data is damaged or the company file can’t be read correctly by QuickBooks.  The list below will give you a starting point to understand what caused the error and how to resolve it.

QuickBooks Enterprise Error 1920:  Database manager failed to start...

This error happens if QuickBooks Database Manager can’t connect to your company file. We’ll help you fix it so you can get back up and running.

If you're trying to install or update QuickBooks

Use these steps if you’re trying to install a new version of QuickBooks, or trying to update your current one.

Step 1: Uninstall QuickBooks Desktop

  1. Press Windows key + S, then search for and open the Control Panel.
  2. Select Programs and Features or Uninstall a Program.
  3. Select QuickBooks Desktop [version] from the list of installed programs.
  4. Select Uninstall/Change and follow the onscreen instructions.

Step 2: Rename the installation folders

  1. Go to the installation folders. Refer to the chart below.

    [ninja_tables id="253812"]

  2. On your keyboard, press Windows key + R to open the run command.
  3. Enter (or copy and paste) the location of the folder, then Enter.
  4. Right-click the folder, then choose Rename.
  5. Rename the folder to .OLD.

After you’re done with step 1 and 2, you can now install your QuickBooks Desktop.

If you're trying to update QuickBooks Database Server Manager on the server computer

Use these steps if you don’t have QuickBooks on your server, but share your file over the network using Database Server Manager.

Step 1: Uninstall the QuickBooks Database Server Manager

    1. On your keyboard, press the Windows key + R.
    2. The Run dialog box opens. Enter appwiz.cpl, then OK.
    3. Select the QuickBooks Database Server Manager.
    4. Select Uninstall/Change and follow the onscreen instructions.

Step 2: Rename the installation folders

  1. Go to the installation folders. Refer to the chart below.

    [ninja_tables id="253812"]
  2. On your keyboard, press Windows key + R to open the run command.
  3. Enter (or copy and paste) the location of the folder, then Enter.
  4. Right-click the folder, then choose Rename.
  5. Rename the folder to .OLD.

Step 3: Reinstall QuickBooks Database Server Manager

Here’s how to reinstall Database Server Manager and set up file sharing.

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