As businesses grow and require more complex financial management solutions, QuickBooks Online Advanced becomes an attractive choice. One question that often arises among potential users is whether subscribing to QuickBooks Online Advanced grants them VIP customer support. In this blog, we will explore the support options available for QuickBooks Online Advanced users and shed light on the level of customer service they can expect.
Understanding QuickBooks Online Advanced
QuickBooks Online Advanced is a powerful accounting software designed to meet the complex needs of mid-size and large businesses. It’s the highest-tiered option of QuickBooks Online, providing an extensive range of advanced features and capabilities, including customizable reporting, enhanced automation, and expanded user limitation (up to 25 users). One of its most notable exclusive features is access to priority customer support through Priority Circle Membership.
Standard Customer Support
When subscribing to the lower QuickBooks Online plans (i.e., Simple Start, Essentials, and Plus), you’ll receive access to the standard customer support offered by Intuit, the company behind QuickBooks. This support includes 24/7 live chat and email support, allowing users to reach out to the QuickBooks support team whenever they encounter an issue or have a question. You can also contact the provider by phone, but you have to submit a ticket first and then wait for them to call you.
Priority Circle Membership
Available exclusively for QuickBooks Online Advanced users, the Priority Circle Membership program provides additional benefits and privileges to businesses, such as fast-track support and enhanced response times, premium technical support, and access to a dedicated customer success manager. By leveraging these enhanced tools and resources, businesses can increase productivity, accuracy, and effectiveness in their financial operations, ultimately driving growth and success.
Priority Circle helps businesses increase operational efficiency (Source: QuickBooks)
Below we explain the most notable features of the Priority Circle Membership program.
Dedicated Customer Success Manager (CSM)
The dedicated customer success manager acts as a primary point of contact for QuickBooks Online Advanced users, providing personalized support, guidance, and expertise. They are knowledgeable about the advanced features and capabilities of QuickBooks Online Advanced and can assist with a wide range of topics, including setup, advanced reporting, automation, and workflow optimization. The CSM’s role is to ensure that QBO Advanced users receive tailored assistance to maximize the value they derive from the software.
For instance, you are a growing e-commerce business subscribed to Advanced and want to track specific key performance indicators (KPIs) related to your sales and inventory. You will require customized reports and dashboards to gain deeper insights into your business performance. Your CSM guides you in leveraging the advanced reporting features, such as Fathom, to design interactive dashboards that present the relevant KPIs and metrics in a visually appealing and intuitive manner.
Premium Customer Support
QuickBooks Priority Circle members have access to premium technical support, which provides an elevated level of assistance beyond the standard support offerings. QuickBooks Advanced customer support team offers additional support channels, such as phone support, which allows Priority Circle members to speak directly with a support representative to resolve their issues. This personalized and direct support channel can be particularly valuable for businesses facing complex or urgent challenges that require immediate attention.
Free Training (Valued at $3,000)
When subscribing to QuickBooks Online Advanced (QBO Advanced), you and your staff will receive free training valued at $3,000. This training offering is designed to empower businesses and their staff with the knowledge and skills needed to make the most of QuickBooks Online Advanced. The program includes various learning resources, including online tutorials, video guides, webinars, and interactive training modules.
Free training resources for QuickBooks Online Advanced (Source: QuickBooks)
Additionally, the training program features expert-led training sessions, which allow businesses to learn from seasoned professionals who specialize in QuickBooks Online Advanced. These trainers bring extensive knowledge and practical insights to the training sessions, guiding businesses through the advanced functionalities of the software. The expert-led sessions offer a valuable platform for businesses to ask questions, receive personalized guidance, and learn best practices that can be directly applied to their financial management processes.
VIP Events and Networking Opportunities
As a QuickBooks Priority Circle member, businesses have the opportunity to participate in VIP events and networking opportunities. These events bring together QuickBooks Online Advanced users, Intuit experts, and industry thought leaders. Participants can engage in discussions, ask questions, and gain insights into advanced features, strategies, and emerging trends in accounting and financial management. VIP events provide a platform for businesses to expand their professional network, learn from peers, and foster valuable connections within the QuickBooks ecosystem.
QuickBooks Online Advanced provides exceptional customer support options that go above and beyond standard offerings. With features like QuickBooks Priority Circle Membership, businesses gain access to a dedicated CSM who provides personalized support and guidance tailored to their specific needs. The fast-track support and enhanced response times ensure prompt attention to inquiries and efficient issue resolution. These enhanced customer support options ensure that businesses have the tools and resources necessary to succeed and grow in their financial endeavors.