QuickBooks Online

What Kind of Customer Support Does QuickBooks Online Offer?

Customer support agents

QuickBooks Online is a leading accounting software that caters to the needs of small and medium-sized businesses. Apart from its robust features, one of the key factors that contribute to its popularity is the extensive customer support it offers. Whether you’re a beginner or an experienced user, QuickBooks Online provides a range of support options to help you navigate the software efficiently and address any issues you may encounter. 

In this article, we’ll explore the various customer support options available with QuickBooks Online, including those provided with Simple Start, Essentials, Plus, and Advanced plans, as well as additional support services like QuickBooks Live and QuickBooks ProAdvisor.

Customer Support for Simple Start, Essentials & Plus Users

QuickBooks Online’s Simple Start, Essentials, and Plus offers several customer support options to assist users. One of the primary support channels is phone support, although it operates on a callback-only basis. This means users can request a callback from a support representative at a convenient time. Additionally, Simple Start, Essentials, and Advanced users have access to live chat support, enabling them to chat with a support agent in real-time to resolve issues or ask questions. 

For more immediate assistance, QuickBooks also features a chatbot, which can provide quick answers to common queries based on AI algorithms. Furthermore, QuickBooks Online provides extensive self-help guides and tutorials, covering various topics to help users navigate the software independently.

Customer Support for Advanced Users

QuickBooks Online Advanced takes customer support to the next level with its Priority Circle Membership. This exclusive membership provides Advanced users with personalized support, including a direct phone line to a dedicated team of QuickBooks experts. Priority Circle members receive priority service, ensuring their issues are addressed promptly and efficiently. Additionally, Advanced users have access to all the support options available in the lower-tier plans, including phone support (callback only), live chat, chatbot, and self-help guides.

What is Priority Circle Membership? 

Priority Circle Membership is a premium support service offered exclusively to QuickBooks Online Advanced users. It provides direct access to a dedicated team of QuickBooks experts who are available to assist with any issues or queries. Priority Circle members receive personalized support, priority service, and access to a direct phone line, allowing them to bypass the callback system and connect with a support representative immediately. This high level of support ensures Advanced users receive the assistance they need to maximize their use of QuickBooks Online and streamline their accounting processes.

Learn more about VIP customer support in QuickBooks Online Advanced.

QuickBooks Live and QuickBooks ProAdvisor for Personalized Bookkeeping Support

In addition to the standard customer support options, QuickBooks Online users can also access professional bookkeeping support through QuickBooks Live and QuickBooks ProAdvisor. QuickBooks Live offers on-demand bookkeeping services, allowing users to connect with a team of certified bookkeepers for assistance with tasks such as reconciling accounts, categorizing transactions, and generating financial reports. QuickBooks ProAdvisor is a network of certified accounting professionals who provide expert guidance and support to QuickBooks users. ProAdvisors offer services such as setup assistance, training, and ongoing support to help businesses make the most of QuickBooks Online.

Ongoing Support from Paygration

QuickBooks Online users can also benefit from ongoing customer support if they purchase QuickBooks from us at Paygration. As an Elite QuickBooks Reseller, Paygration provides dedicated support and expertise, assisting users with setup, training, and ongoing assistance tailored to their business needs. This added layer of support ensures users receive comprehensive assistance throughout their QuickBooks journey.


QuickBooks Online offers a diverse range of customer support options to cater to the needs of users across all plans. From phone support and live chat to personalized assistance through Priority Circle Membership, QuickBooks Online ensures users have the resources they need to succeed. Additionally, services like QuickBooks Live, QuickBooks ProAdvisor, and ongoing support from Elite QuickBooks Resellers provide users with access to professional expertise and guidance. 

For a free demo and consultation to get started with QuickBooks Online, contact Paygration at 866-949-7267. Their experts can guide you through the process and ensure you get the most out of QuickBooks Online for your business.